Knowledge
Upload SOPs, templates and rules so your agents work the way your team works.
Documents
| Document | Type | Scope | Assigned to | Size | Updated |
|---|---|---|---|---|---|
Case response templates.docx | DOCX | Workspace | Case Agent | 84 KB | 2 days ago |
Returns & reimbursement SOP.pdf | Workspace | Recovery Agent | 1.2 MB | 1 week ago | |
Brand guidelines.pdf | Account · Acme Brands | Catalog Agent | 3.4 MB | 3 weeks ago | |
Vendor chargeback reason codes.xlsx | XLSX | Account · Northstar Brands | Vendor Agent | 212 KB | 4 days ago |
Escalation rules.txt | TXT | Workspace | Chief of Staff | 6 KB | Yesterday |